Shipping policy
At Wagge, we strive to ensure your order arrives safely and as quickly as possible. We ship primarily to the United Kingdom (mainland), with select international options available in the near future. All orders are produced on-demand in the UK and dispatched using sustainable packaging.
Processing & Production Time:
As a print-to-order brand, orders typically take 2-3 weeks to produce after placement. This includes printing, quality checks, and preparation. This is longer than standard retail due to our made-to-order model. We aim to keep it as efficient as possible and will email you if there is any unexpected delay.
Shipping Carriers:
Once produced, we dispatch via reliable carriers. The carrier used will depend on your location and chosen shipping method:
- Royal Mail
- DPD UK
Delivery Timeframes:
All times are from the date of dispatch, not the date of order.
Standard UK: 2-5 business days after dispatch
Express UK (optional upgrade at checkout): 1-2 business days after dispatch
Shipping Costs:
Standard shipping: £4.95 flat rate
Free standard shipping on all orders of £100.00 and up.
Shipping Status:
Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.
If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.
Order Changes & Cancellations:
Please notify us immediately if you need to make any changes to your order. Custom and made-to-order pieces cannot be exchanged for other designs once production has begun.
Item Not Received:
If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at hello@wagge.shop.
Order Tracking:
You'll receive a tracking link via email once your order ships. If you have not received a tracking number within 4 business days of your dispatch notification, please contact us at hello@wagge.shop and we will be happy to help.
Taxes & Duties:
UK orders are priced inclusive of applicable VAT. Customers are responsible for any import duties, taxes, or customs fees applicable in their country for international orders (once available).
Thank you for buying with confidence!
For Further Inquiries:
If you have any questions about our shipping policy, please contact us:
Phone: +44 (0)7876 654400
Email: hello@wagge.shop