We stand behind our premium, made-to-order pieces, but we get that fit or feel matters.

At Wagge, your satisfaction is our priority. All products are quality-checked before dispatch. Please read this policy carefully before making a purchase.

Return:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@wagge.shop. Once your return is requested, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How to return: By post
Restocking fee: None
Eligible condition (New): Unworn/unused, in original packaging with tags

Change of Mind (UK Cooling-Off Period)

For online purchases, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations:

• Notify Us: Notify us within 14 days of receiving your order. 

• Return Window: Ship the item(s) back to us within 14 days of your notification date.

• Eligible Condition: Items must be returned in their original condition—unworn, unwashed, unlaundered, with all tags intact and in original packaging.

• Shipping Costs & Risk: Return shipping costs are your responsibility. Returned items remain your legal responsibility until they are successfully delivered to our return facility. We strongly recommend using a tracked, insured shipping service. If a return package is lost or damaged in transit by your chosen courier, we will be unable to issue a refund, and you will need to file a compensation claim directly with your shipping provider.

• Refund Processing: We will issue your refund within 14 days of the returned item physically arriving at our facility and passing inspection. If you request a refund prior to delivery by providing proof of shipment, the documentation must consist of an official tracked shipping receipt clearly showing our authorised return address, a live tracking number confirming active transit, and the recorded package weight. Refund approval remains conditional upon the item arriving safely and meeting our condition standards.

Please note: Because our products are made-to-order, production begins quickly. If you need to cancel an order before it ships, please contact us within 24 hours of placement.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, not as described, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

You are entitled to a full refund, repair, or replacement. We will cover return shipping costs for faulty or incorrect items.

Exchanges

Want a different size or colour? We want your piece to fit perfectly. We are happy to offer size or colour exchanges within your 14-day return window:

* Email us at hello@wagge.shop with your order number and the new size or colour you need.

* Once confirmed, send your original item back to us following our return instructions. The item must be unworn and in original condition with tags intact.

* As soon as we receive and inspect your original item, we will process your exchange and ship your new size to you free of standard shipping charges.

Please note: Because our items are premium and made-to-order, exchange production times mirror our standard shipping timelines.

Order Cancellations

Because our premium pieces are made-to-order, each item enters our dedicated manufacturing queue shortly after purchase, taking up to 2 weeks to meticulously produce.

If you need to cancel your order, please contact us urgently at hello@wagge.shop within 24 hours of placement. We will do our absolute best to intercept your order, but we cannot guarantee or accept cancellations once the physical manufacturing process has begun.

Non-Returnable and Non-Exchangeable Items

To maintain our premium standards, items that have been worn, washed, laundered, or altered cannot be returned or exchanged.

Additionally, the following items are strictly non-returnable:

• Custom or Personalised Orders: Items explicitly made to your unique bespoke measurements, or featuring custom text/graphics. 

• Gift Cards.

Please note: Items must be returned in their original condition—unworn, unwashed, with all tags intact, and free from signs of wear (such as stains, odours, or pet hair). Items purchased during a promotional sale are fully eligible for returns and exchanges under these same condition rules.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary by bank or payment provider.

If you haven't received your refund:

* Check your bank account again
* Contact your credit card company - posting can take a few days
* Contact your bank - there is often a processing delay
* If you've done all of the above and still haven't received it, please escalate to our support team.

Thank you for buying with confidence!

For Further Enquiries
If you have any questions about our refund policy, please contact us:

Phone: +44 (0)7876 654400
Email:  hello@wagge.shop

Please note: Returns must not be sent to our registered office address. Once your return request is approved via email, we will provide you with the correct return shipping facility address and full dispatch instructions.