At Wagge, we are proud to operate a sustainable, made-to-order model. Every item is printed and produced on-demand right here in the UK. We do not carry mass inventory, your items are crafted specifically for you after your order is placed.

1. Total Delivery Timeline
Because our products are made-to-order, your total timeline from the day you place your order to the day it arrives at your door consists of Order Processing/Production Time + Delivery Transit Time.

• Order Processing & Production Time (Handling): 10 to 15 working days (Monday to Friday). This includes printing, tailoring, quality checks, and packaging.

• Standard UK Delivery Transit Time: 2 to 5 working days after dispatch.

• Express UK Delivery Transit Time: 1 to 2 working days after dispatch.

We will keep you updated via email throughout this process. By completing your purchase, you acknowledge and agree to this bespoke production timeline.

2. Delivery Costs & Carriers
We partner with reliable UK carriers including Royal Mail and DPD UK to ensure your order arrives safely.

* Standard Delivery: £4.95 flat rate.

* Free Standard Delivery: Automatically applied to all orders of £100.00 and above.

3. Order Tracking
Once your bespoke piece has completed production and is handed over to the courier, you will promptly receive a dispatch email containing your tracking link. If you have any questions regarding your tracking status after receiving your dispatch notification, please reach out to us at hello@wagge.shop.

4. Order Changes & Cancellations
Because our premium pieces are made-to-order, each item enters our dedicated manufacturing queue shortly after purchase, taking 2 to 3 weeks to meticulously produce. We can only accommodate order changes or cancellations if your item has not yet entered the physical printing and production process. Please email hello@wagge.shop urgently within 24 hours of placement if you need to request a change or cancellation.

5. Items Not Received
Your order is our responsibility until it is safely in your hands. If your tracking link states your order has been delivered but you cannot locate it, please check with neighbours or designated safe spaces. If it remains missing, contact us directly. We will handle the investigation with the courier on your behalf to arrange a replacement or refund.

6. Taxes & Duties
The prices displayed on our website are the final retail prices. There are no hidden taxes or fees added at checkout for UK orders. For any future international orders outside the United Kingdom, customers are responsible for any local import duties, taxes, or customs fees levied by their country's customs authority.

Contact Us
For any enquiries regarding production status or delivery, please contact us:

Email: hello@wagge.shop
Phone: +44 (0)7876 654400